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SERVER MANAGEMENT

 

SILVER

$299/server

per server per month

GOLD

$399/server

per server per month

PLATINUM

$499/server

per server per month

Unlimited Phone Support

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Unlimited Remote Control Assistance

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Service Monitoring

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Anti-virus Administration

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Windows Update Patching

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Hard Drive Space Monitoring

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Print Server Management

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User Account Administration

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File Security Administration

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Access to online Command Center
Inventory and Ticket Tracking

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Monthly Server Health Report

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After Hours Support*
(M-F 6pm-8am/Sat/Sun)

 
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Unlimited On-site Support**

 

 

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Microsoft Exchange Administration

+$150

+$150

+$150

Data Backup Administration

+$100

+$100

+$100

 

* Silver level after-hours support billed at $180/hr

 

** Silver & Gold level On-site support hours are based on number of workstations:

  • 5-10 workstations: 5 On-site hours per month
  • 11-15 workstations: 10 On-site hours per month
  • 16-20 workstations: 15 On-site hours per month
  • 21-30 workstations: 20 On-site hours per month
  • 30-50 workstations: 32 On-site hours per month
  • 50+ workstations: TBD

 

Additional On-site support hours will be billed at the discounted hourly rate ($120/hr)