ELITE CARE SERVICE PLANS
An alternative to the time-consuming and expensive break/fix approach
to IT support, Data Troop’s Elite Care actively prevents technical
problems and network downtime from occurring in the first place.
Elite Care provides 24/7 monitoring of your systems, combined with
alerts, reports and real-time inventories, to keep your mind off
IT and on your business. Elite Care is based on a flat monthly fee
which takes the guess work out of your IT budget and eliminates those
fluctuating IT bills. For more information contact Data Troop at
Imagine if your refrigerator could call you on the phone and tell
you –“you’re low on butter, -the milk will expire in 2 days and someone
was eating your favorite Ben&Jerry’s ice cream at 2am yesterday”.
The same proactive approach is used with our Elite Care plan.
When you enlist in Data Troop’s Elite Care plan, our Command Center
will monitor your Servers, Computers, Printers, basically everything
on your network 24 hours a day, 7 days a week. We’ll be notified
when a system, either a piece of hardware or an application, is unavailable
or is about to start causing you problems. In some cases we are able
to correct problems before you even know they exist. We’ll also be
alerted when there are unauthorized attempts to gain access to your
system and when your computer just needs some software updates.
Monthly reports will be sent giving you an Executive Summary of
the on-goings, alerts and patches applied to your network. View a
sample Executive Summary report.
The Command Center also keeps an updated inventory of all your hardware
and the software that is installed on your computers. It almost eliminates
the possibility of inadvertently installing illegal copies of software
and helps you crack down on employees installing non business related
Data Troop’s Elite Care plan combines our unparalleled customer
service along with our 24x7 monitoring Command Center to minimize
downtime caused by system failures and IT support slow response time.
Want to see how much your bottom-line is affected by computer downtime?
Check out our
Lost Productivity Calculator.
Data Troop’s OnCall Service is a hybrid of our Elite Care Plan and
a hourly or retainer based payment plan. The OnCall Service provides
you with all the monitoring and baseline checks available to our
Elite Care customers while using Data Troop technicians on an as
needed basis. A small monthly subscription fee of $9/PC and $89/Server
is required to receive the OnCall Service.
For more information about Data Troop's OnCall Service, contact us at 800.828.3184